High Error Rate on Select GitLab.comOperational

Components

Website, API, Git Operations, Container Registry, GitLab Pages, CI/CD - Hosted runners on Linux, CI/CD - Hosted runners on Windows, CI/CD - Hosted runners for GitLab community contributions, SAML SSO - GitLab SaaS, Background Processing, GitLab Customers Portal, Support Services, packages.gitlab.com, version.gitlab.com, forum.gitlab.com, Canary

Locations

Google Compute Engine, Digital Ocean, Zendesk, AWS



January 5, 2023 11:24 UTC
[Resolved] Our Engineers identified the root cause and addressed it with a fix. The incident is now mitigated and users are expected to work with MRs without encountering any errors. For details, check gitlab.com/gitlab-com/gl-infra/production/-/issues/8201

January 5, 2023 09:18 UTC
[Monitoring] Services continue to recover and customers reported successful logins though SAML. However, some users are still facing errors with MRs. Please check the issue for the workaround: gitlab.com/gitlab-com/gl-infra/production/-/issues/8201#note_1228554821

January 5, 2023 08:45 UTC
[Monitoring] The error rates are decreasing, but users might still experience errors when authenticating through SAML and working with MRs. Investigation is still ongoing. For details, check gitlab.com/gitlab-com/gl-infra/production/-/issues/8201

January 5, 2023 08:24 UTC
[Monitoring] We are seeing the error rate decreasing and the services recovering. Our Engineers will keep monitoring the systems. For more details, please check gitlab.com/gitlab-com/gl-infra/production/-/issues/8201

January 5, 2023 08:07 UTC
[Investigating] We are currently seeing a high rate of errors on GitLab.com. Our infrastructure team is currently investigating. More information can be found here: gitlab.com/gitlab-com/gl-infra/production/-/issues/8201

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